click on photo for more info

Order from Aotearoa.co.nz
and enter automatically our
February/March 2012draw
till 31 March 2012

• Security. We offer secure on-line ordering. It is safe for you to submit your contact details and credit card details. We are happy to take Visa, Mastercard, Amex, Diners. Over 95% of our orders are paid by credit cards.
  
  Alternatively, we can take cheques/money-orders/drafts or telegraphic transfers.
  
  
• Shipping. We ship anywhere in the world.
  
  We process your order and payment when we receive your order. You will receive an email with the total cost, plus postage/packaging/insurance. You will also receive the total amount in your own currency. We use the Oanda currency converter. We can usually ship your order on the day.
  
  If we receive your order in the weekend or on a public holiday, we will send your order on the next business day.
  
  If the product is not in stock, we will advise you and we will keep you posted about the status of your order.
  
  Shipping costs are for international shipping by International Post with Cover (insurance). It takes 4-10 working days to arrive at your place.
  
  Please refer to our order information of the item you wish to purchase. We will give you a quote before processing your order so you will know what you will pay. In some cases there is no extra charge for ordering extra items (bone carvings, greenstone carvings, Pacific pearl shell carvings, selected jewellery items).
  
  Express Courier can be arranged.
  Please note price might be slightly different due to where your parcel is going (also there might be a difference due to the value of the US$).
  
  

• Cost. Most prices are in New Zealand dollars. On all order pages you can find a currency converter. For New Zealand orders, we need to add 15% GST (VAT).
  
  Please note: Most prices are in New Zealand dollars (NZ$) but we still need to convert some of the pricing. We are in the process of changing all our prices to NZ$ over the next few weeks.
  
  Prices may change without prior notice (eg commissions), but you will be advised when you place an order.
  
  
• Customs. If you purchase from overseas, you are considered an importer and you may be subject to import duties and taxes, which are levied once a shipment reaches your country... Please check with Customs of your country.
  
  
• Return Policy & Guarantee. If, for some reason, you are not happy with your purchase, we offer you a full 30-day money-back guarantee (not including shipping costs).
  
  If, for some reason, your purchase is damaged, we will offer you a replacement, refund or credit. It's up to you. Please send the damaged item back, and we will organise a new item at no extra cost, a full refund or a credit. Just let us know.
  
  
• Commissions. Yes, we do receive requests for commissioned work and are happy to organise a commissioned artwork, carving, print, jewellery item, or any other product you like. Please note that we cannot offer refunds for commissions, so be sure you really want it.
  
  
• Feedback. We welcome feedback... anytime... We welcome suggestions... we welcome you... we welcome your orders... we welcome your return visit... Email us with your feedback, comments, suggestions...
  
  
• Newsletter. When you order from us, we will automatically enter you in our monthly draw and subscribe you to our newsletter, unless you specifically request NOT to be on our mailinglist. You can unsubscribe at any time.